Sub-score (0-100). Question no. 59. In practice, the public services regulatory agencies and the national ombudsman (when and if there is one) have websites.

A 100 score is earned where all the following conditions are met:
1) all the public services regulatory agencies and the national ombudsman (if one exists) have websites,
2) the websites inform users of their rights and how to exercise them in a way that is easy to grasp for users with limited education, and
3) the websites allow users to file complaints online. Note: other digital methods to file complaints, such as mobile apps or phone lines, can also be considered for this indicator.

A 50 score is earned where any of the following conditions apply:
1) some but not all the public services regulatory agencies and the national ombudsman have websites,
2) the websites contain little information about users' rights and how to exercise them or the information is difficult to grasp for users with limited education, or
3) the websites don't allow users to file complaints online.

A 0 score is earned where at least one of the following conditions apply:
1) the public services regulatory agencies and the national ombudsman lack websites, or
2) the websites generally lack basic information about users' rights or how to exercise them.